Consulting Overview

Obvious Design consults in two inter-related areas: product vision and user experience architecture. To find out more click Services.

Our Product Vision Specialty

Our product vision speciality is in defining brand new products, especially those for which there is no direct precedent or competitor. This is a critical point in a product's and a business's life: the direction it takes out of the starting gate can define its destiny months or years later.

Please see Services for more information.

 

Our Product Design Specialty

Our specialty is interactive products for which ease-of-use is a critical factor in the product's success. This isn't necessarily true of all products, but is true in circumstances such as the following:

  • The product's marketing strategy relies on glowing press reviews and positive word-of-mouth reputation.

  • The product is in a mature competitive environment where quality of user experience is a key differentiator.

  • The product's interface carries the responsibility of a salesperson and customer service representative, and therefore has a direct impact on sales.

  • The product's domain is intrinsically complex, yet for it to succeed a way must be found to make it understandable by anyone.

  • The product is intended for the mass market, where little or no technical skills can be assumed on the part of the user.

These are situations in which the product design is truly strategic: business success is made or broken by the quality of the product's design.

Claims to Fame

Philip has designed hundreds of features for dozens of products, some of which you might have heard or used.

In 2005 Philip contributed key designs for the recently announced Intuit QuickBooks 2006.

In 2005 Philip also did some advanced design for the Yahoo Toolbar, a product with countless millions of users.

In 2004 Philip did a functional redesign of the Adobe online store, revamping the overall approach to up-selling and cross-selling. This went live in September '04.

In 2003 Philip contributed designs for PalmOne (now Palm) to the PIM apps that appear in products from 2003 through 2006, including the Tungsten and Treo lines. This work included a major revamp of the Tasks application to allow cross-cutting one's to-do list by project, priority or date.

In 2001 through 2002 Philip contributed several key designs for PalmSource to what is now PalmOS 5. This work included a flexible status & control area appearing on tall-screen handhelds such as the Sony Clie and the Palm Tungsten and LifeDrive PDAs.

In 1998 we redesigned the overall information architecture and key interactions for the Gap Online Store, one of the web's biggest retailers. This architecture continues to be refined and used today, and have been copied by other retailers. This work was cited in Steven Krug's best-selling web design book, Don't Make Me Think.

In 1996 Philip designed ClarisOrganizer 2.0, a product which at the time garnered substantial acclaim and won several awards. Organizer continues its life as Palm Desktop for Mac OS X and has been in regular use by millions. (It was bundled with most Macs for a few years.) This case study of its design written in 1997 continues to reflect our design approach

This is a short sampling of prominent products we've been involved with. To see what else we've done since our founding in 1997, please see our project history.

Reputation

We strive for the highest quality in both the designs we create and the services we provide, and are proud of our growing list happy clients. To see what previous clients, the press and end-users have to say about our work please see our accolades section.

 

Copyright (c) 1997-2008 D. Philip Haine, Obvious Design. All rights reserved. contact us.